Frequently Asked Questions

  • So, where exactly is The Puzzalarium?


    The Puzzalarium is located at 3864 5th Avenue, San Diego, CA 92103

    Between Lost and Found and Buffalo Exchange, black gates guard a yellow alleyway dense with foilage. Proceed down the alley noticing the white signs and following the black path.

    The Puzzalarium Black Path™ will lead you where you need to go.

    Continue following the black path, and do not stray from the path, until you reach the end of the path.

    You will see a glass door which reads "The Puzzalarium".

    Note: We no longer maintain a location in the abandonded warehouse in the Gaslamp district at 841 14th Street, San Diego, CA 92101. Our new location is in Hillcrest roughly 11 minutes away by car.

  • How does booking work?

    We work on a reservation based system. After booking an appointment online or by phone, just show up about 15 minutes ahead of time for registration and orientation and we will take care of the rest. If you're having trouble with the online system, you can call (619) 402-1466 or email contact@puzzalarium.com.

  • Can I change my group size after I book?

    Yes. So long as you don't go over the maximum in a room, (6 for The Parlour) we don't mind you changing the number at the door. Remember that teams of two are still ill-advised and charged as three.

  • How much is it?

    The Parlour is $30 per patron, and The Floor is Lava is $30 per person (with discounts for large parties). We have discounts for veterans because veterans deserve it, we have discounts for seniors because seniors want to, and we have discounts for students because students need it. Other promotions and discounts exist, but you're going to have to find them yourself. No, asking for one definitely doens't work.

  • Do we have to mingle with strangers?

    All Puzzalarium Immersions are private experiences by default. This means that no matter how many people you book, when you book a slot, the room is all yours for the whole hour. If you want to just have two players in The Parlour we discourage it, but permit it. This escape game is more fun with 3 or 4, but it is technically possible with two. The Floor is Lava is also able to be played with 7, but we actually modify the rules if you play with less than 9 players. It really is best with more like 15.

  • Is there a minimum age?

    Yes. It is 12 years old. We have a minimum age for two reasons: Firstly, there is antique furniture and other delicates in our rooms. Grown adults break enough things as it is; the last thing we need are infants using props as pacifiers. But the second and biggest reason is that these puzzles are hard. Really hard. Our success rate is incredibly low at the best of times with groups of four players with advanced degrees. Very rarely do younger players do well. If you are one of those parents who feel your child is an exception, please contact us before booking to see if we will let your young ones participate. Also, The Floor is Lava is inappropriate for those under the age of 12, OR guests that differ greatly in size. Don't let a 12-year old play with nine college friends. They'll get murdered. A lot.

  • Is The Puzzalarium appropriate for my family?

    Probably! The Puzzalarium is mostly appropriate for ages 12 and up. If you decide you would like to take younger patrons through, we can easily accommodate and offer an experience you won’t forget. Families that hate each other however are advised to play The Floor is Lava instead of an escape room as you will be able to murder each other instead.

  • Can you accommodate large groups?

    As a matter of fact, we can. We offer an attraction called The Floor is Lava, which was specifically designed for large groups in mind. It works tremendously well for corporate team building, company outings, those looking for a birthday or party venues for kids or teens, bachelorette parties, unique or cool nonalcoholic bachelor party, and is being very well received by all ages. We strongly encourage you to try that. Really. Do it. Now.

  • What happens if I'm late?

    We are a live event, which means that we sadly cannot wait for anybody. Ten minutes after your book time, we will be forced to start your game clock, robbing you of precious seconds. Given that a hefty percentage of players who escape do so with less than five minutes left on the clock, starting even seconds late will almost certainly doom your team before you even start. If you show up to TFiL late, we reserve the right to shorten your games. If you arrive twenty-five or more minutes late, you will be denied entry because it won't be worth it. We will also give you a stern look and take your deposit. So there. Showing up late to a game of The Floor is Lava could decrease the number of games we play. We will also all be annoyed.

  • What's the Cancellation Policy?

    If you cancel or move your booking more than 24 hours ahead of time, you'll get your deposit back and you can try again later. If you fail to show up for your booking or cancel less than 24 hours ahead of time, then you rob someone else of the chance to visit, making you a bad person. We don't like bad people, so to prevent this we have a proof-of-not-being-a-bad-person fee, also known as a deposit. If you cancel or move your booking at the last minute or don't show up, we take your deposit and don't give it back, because obviously as a bad person you would do something mean with the money anyways, like buying kittens to drown or something.

  • Is The Puzzalarium the best place for a birthday party in San Diego?

    As a matter of fact, it is. We have a private party room available for your cake and food, both of which you are welcome to bring in, as well as trash cans and a place to store food and keep it cold. We do not serve food ourselves, but we will happily accept any caterer you care to send our way. We will also play games and host entertainment for your group, entertaining those who come early and stragglers afterwards. Alcohol is also sometimes permitted, ask ahead. Photos and video are encouraged in The Floor is Lava and surrounding areas.

  • Is the Puzzalarium scary?

    That depends entirely on what you're scared of.

  • I'm scared of people jumping out at me.

    We are an interdimensional Escape Room Facility. Not a rubber-and gore haunted house. You will find nothing of the sort here.

  • Why is my Parlour team of two being charged as a team of three?

    Because we want to discourage groups smaller than three, we will charge groups of two and one to The Parlour the same price as a group of three. Groups of two are allowed, but we will charge you as a trio, primarily because it is ill-advised to attempt our escape rooms as a pair. For reals. Get a friend. Anyone. Even Carl. Ok, maybe not Carl. But someone.

  • Wait, so can one person run the room?

    Nobody ever has tried. It's also expensive, which probably explains why.

  • If we fail to make it out will you let us go?

    ...

  • How does the leaderboard work?

    We judge you, and then publish your scores so other people can judge you. Objectively, of course. Scores publicly expire after two months to keep things fresh, but the accounts you made when you registered in-person will remember your scores. So don't give us fake info. For reals. It's annoying.

  • What should I bring with me?

    Clothing and sobriety. Solving puzzles in the nude while drunk is not recommended. As far as anything else, you are not allowed to bring anything else with you into the room to help you solve the puzzle. (Cell phones, pocket knives, etc.) Medication and other items are allowed on a case-by-case basis. We reserve the right to not let you bring in medication if you become substantially more entertaining to watch if you don't get it.

  • I am claustrophobic. Will I have problems in The Parlour?

    The Parlour is a rather large room fit for six guests at once. We do lock you in the room for the full sixty minutes, but we have an emergency exit and we've yet to have anyone be especially concerned with the size of the room. All of our rooms are 100% certified rabid-bobcat free.

  • What do the different editions of the Patron Pass Mean?

    Patron pass? What's a patron pass? Those don’t exist. Quiet you.

  • Are there any secrets hidden on this website?

    Oh come on. Do you really think we would hide secrets and puzzles in our lobby, bathrooms, website, and everywhere else? Don’t be silly.

No matches were found… Try “lava”.

These were the wonders of the world. Information source: Streeper, S. (2017, April 12). Frequently Asked Questions [Website]. The Puzzalarium of San Diego. Streeper Industries. Retrieved April 12, 2017, from https://puzzalarium.com/faq.